Terms and Conditions for Lumina Oasis
Welcome to Lumina Oasis. These Terms and Conditions govern your use of our website and the services we offer, including facials, massages, body treatments, aromatherapy, reflexology, manicures, pedicures, skincare consultations, and wellness workshops. By accessing or using our online platform, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services or website.
1. Services and Bookings
Lumina Oasis provides a range of spa and wellness services. All services are subject to availability. Online bookings are provisional until confirmed by Lumina Oasis. We reserve the right to refuse or cancel any booking at our discretion.
- Consultations: Some services may require a preliminary consultation to assess suitability and personalize your treatment.
- Pricing: All prices for services are clearly displayed on our site and are subject to change without prior notice.
- Arrival Time: We recommend arriving at least 15 minutes before your scheduled appointment to allow for check-in and preparation. Late arrival may result in a shortened treatment time to avoid inconveniencing other clients.
2. Cancellations and Refunds
We understand that plans can change. Please observe our cancellation policy:
- Cancellation Policy: Cancellations made less than 24 hours prior to the scheduled appointment may incur a cancellation fee or full charge for the service.
- No-Shows: Failure to attend a booked appointment without prior notification will result in a full service charge.
- Refunds: Payments for services rendered are non-refundable. Gift vouchers are non-refundable and cannot be exchanged for cash.
3. User Conduct
When using our site, you agree to:
- Not disrupt or interfere with the security of, or otherwise cause harm to, the site, system resources, accounts, passwords, servers, or networks connected to or accessible through our site.
- Not use the site for any unlawful purpose or in any way that might harm, defame, or otherwise negatively impact Lumina Oasis or other users.
- Provide accurate and current information during the booking process and any consultations.
4. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Lumina Oasis or its content suppliers and protected by international copyright laws. Unauthorized use of any materials on this site is strictly prohibited.
5. Limitation of Liability
Lumina Oasis strives to provide accurate and up-to-date information on our site. However, we do not warrant the completeness, reliability, or accuracy of this information. To the fullest extent permitted by law, Lumina Oasis will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, our site or services.
While we take all reasonable care to ensure your safety and well-being during treatments, individuals with pre-existing medical conditions, allergies, or who are pregnant are advised to consult their doctor before booking and must inform our staff prior to any treatment. Lumina Oasis shall not be liable for any adverse reactions or conditions arising from undisclosed medical information.
6. Amendments to Terms
Lumina Oasis reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our site and services after any such changes constitutes your acceptance of the new Terms and Conditions.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Lumina Oasis
30A Parkhill Road,
London, London, City of, NW3 2YP
United Kingdom