Privacy Policy
Welcome to Lumina Oasis. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy describes how Lumina Oasis, located at 30A Parkhill Road, London, NW3 2YP, collects, uses, and protects your information when you visit or make a booking through our online platform or engage with our services.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include facials, massages, body treatments, aromatherapy, reflexology, manicures, pedicures, skincare consultations, and wellness workshops.
- Personal Identifiable Information: This includes information you provide directly to us when you make bookings, register for an account, subscribe to our newsletter, participate in workshops, or contact us. This may include your name, email address, phone number, and payment information. We may also collect health-related information pertinent to your spa treatments (e.g., allergies, medical conditions) to ensure your safety and tailor our services appropriately.
- Booking and Transaction Data: Details about the services you book or purchase, including the type of treatment, date, time, and payment method.
- Website Usage Data: Information about how you interact with our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This is collected through cookies and similar tracking technologies to improve your experience and the functionality of our website.
2. How We Use Your Information
We process your personal data for specific purposes, based on the legal grounds outlined in data protection laws.
- To Provide Services: To facilitate online bookings, deliver the spa services you request (facials, massages, etc.), and manage your appointments. This processing is necessary for the performance of a contract with you.
- For Communication: To send you booking confirmations, appointment reminders, updates about our services, and respond to your inquiries. This is necessary for the performance of a contract or our legitimate interests in providing customer service.
- To Improve Our Services: To understand how our online platform is used, gauge the effectiveness of our wellness tips, and enhance our service offerings. This is based on our legitimate interests in improving our business.
- Marketing and Promotions: With your consent, or where we have a legitimate interest, to send you newsletters, promotional offers, and information about new treatments or workshops that may be of interest to you.
- For Safety and Well-being: To collect and store relevant health information to ensure the safety and suitability of treatments for your individual needs. This is done with your explicit consent or where necessary for reasons of public interest in the area of public health.
- Legal Compliance: To comply with legal obligations, such as accounting, tax, and health and safety regulations.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, website hosting, email delivery, and booking management systems. These providers are obligated to protect your data and only use it for the purposes we specify.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, destruction, alteration, unauthorized disclosure, or access. This includes using secure servers, encryption, and restricted access to personal data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period will vary depending on the type of data and our legal obligations.
6. Your Rights
Under various data protection laws, including the GDPR, you have the following rights regarding your personal data:
- Right to Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: To request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data, under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us using the details below.
7. Cookies
Our online platform uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Lumina Oasis
30A Parkhill Road
London, NW3 2YP
United Kingdom